Shipping Policy

1 Order Processing

Orders are typically processed and prepared for dispatch within 1–2 business days of being placed. Business days are Monday through Friday, excluding public holidays.

• Orders placed on weekends or holidays begin processing the next business day
• Orders may require additional time during peak periods or promotional events
• You will receive an order confirmation email once your order is received, and a second email once it ships

2 Delivery Estimates

Once shipped, standard delivery within the contiguous United States typically takes 3–7 business days, depending on your location and the carrier. Delivery to Alaska, Hawaii, and U.S. territories may take longer.

Delivery estimates are provided for convenience and are not guaranteed. Actual transit times depend on the carrier and factors outside our control.

3 Shipping Costs

Shipping costs, where applicable, are calculated at checkout based on your delivery address and the items in your cart. Any available shipping promotions will be displayed at checkout before you complete your order.

Applicable taxes and fees, where required, are also shown at checkout prior to payment.

4 Shipping Destinations

We currently ship to addresses within the United States, including most U.S. territories.

• We do not ship to P.O. boxes for certain larger items — a physical street address may be required
• We are unable to ship to freight forwarders in some cases

If you have a question about whether we can ship to your address, please contact us before ordering.

5 Order Tracking

When your order ships, we will email you a tracking number and a link to follow your package. Please allow up to 24 hours for tracking information to update after you receive it.

6 Delayed, Lost, or Damaged Shipments

Once a package is handed to the carrier, delivery is subject to the carrier's handling. If your shipment is significantly delayed, appears lost, or arrives damaged:

• Contact us at support@totalgps.us with your order number
• For damaged items, include photos of the packaging and the device
• We will work with you and the carrier to arrange a replacement, refund, or claim as appropriate

TotalGPS is not responsible for delays caused by carriers, weather, customs, or incorrect address information provided at checkout.

7 Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we can reship it once any additional shipping costs are covered.

8 Contact

For any shipping or delivery questions, we aim to respond within 1–2 business days: